Terms and Conditions
Man with Van Wandsworth Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wandsworth provides transport, removal and related services to customers within Wandsworth and surrounding areas. By making a booking, you agree that these Terms and Conditions form a binding agreement between you and Man with Van Wandsworth.
References to we, us or our refer to Man with Van Wandsworth as a service provider. References to you or your refer to the person, company or organisation that books or uses our services.
1. Scope of Services
1.1 We provide man and van services, domestic and small commercial removals, item collection and delivery, and related loading and unloading services within our operating area and to other UK destinations by agreement.
1.2 We reserve the right to refuse to transport any item that we reasonably consider to be unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for carriage in a standard van.
1.3 We do not provide specialist removal services such as fine art handling, professional packing of fragile antiques, or dismantling of high risk installations unless expressly agreed in writing in advance.
2. Booking Process
2.1 You may request a quotation by providing accurate details of the items to be moved, collection and delivery addresses, access conditions, floor levels, parking restrictions, and any special handling requirements.
2.2 Quotations are based on the information provided at the time of enquiry and are subject to change if the actual work differs from the description you supplied. This includes additional items, difficult access, waiting times, or any extra services requested on the day.
2.3 A booking is only confirmed when we have accepted your request for service and you have accepted the quoted price and key terms. We may require a deposit to secure the booking for a specific date and time.
2.4 You are responsible for ensuring that all booking details are correct, including addresses, dates, times and contact information. Any errors or omissions may result in delays or additional charges.
2.5 We will use reasonable efforts to arrive at the agreed start time, but timings are estimates and may be affected by traffic, weather, road closures or other circumstances beyond our control. We will contact you if there is a material delay.
3. Access, Parking and Your Responsibilities
3.1 You must ensure that there is suitable access for our vehicle at both collection and delivery locations, including any necessary permissions for loading and unloading.
3.2 You are responsible for arranging and paying for any parking permits, visitor passes, congestion charges or similar charges required for legal parking. If suitable parking is not available, we may need to park further away and additional time charges may apply.
3.3 You must ensure that goods are ready for removal at the agreed time and that the premises are safe and accessible. This includes clearing walkways and staircases and making sure that children and pets are kept away from loading areas.
3.4 You are responsible for packing and protecting your items unless we have expressly agreed to provide packing services. Fragile or high value items should be securely wrapped and clearly labelled as fragile.
3.5 Where we assist with dismantling or reassembly of furniture or appliances, we will do so with reasonable care, but we do not accept liability for pre existing defects, wear and tear, or issues arising from manufacturer design.
4. Price, Payments and Additional Charges
4.1 Our charges may be based on hourly rates, fixed price quotations, or a combination of both, as confirmed at the time of booking.
4.2 Unless otherwise stated, prices exclude tolls, parking charges, congestion or clean air zone charges, ferry costs or other third party fees. These will be added to the final bill where applicable.
4.3 We may require a deposit to secure your booking. The deposit amount and due date will be communicated to you when confirming the service.
4.4 Payment of the balance is due on completion of the job unless we have agreed alternative payment terms in advance. We reserve the right not to unload goods until full payment is received.
4.5 Additional charges may apply where:
a) The job takes longer than the time estimated in the quotation due to unforeseen difficulty or inaccuracies in the information provided.
b) There are waiting times caused by delays in gaining access to the property, key collection, or issues beyond our control.
c) Extra items, additional drops or collection points are added to the job on the day.
d) We are required to handle items that are particularly heavy, awkward, or require special lifting techniques or extra manpower.
4.6 All prices are quoted in pounds sterling. Where applicable, any taxes or statutory charges will be clearly stated.
5. Cancellations, Amendments and No Shows
5.1 You may cancel or amend your booking by giving us notice as early as possible. Because we reserve specific time slots, cancellation fees may apply.
5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
5.3 If you cancel less than 72 hours but more than 24 hours before the scheduled start time, we may retain part or all of the deposit to cover lost bookings and planning costs.
5.4 If you cancel less than 24 hours before the scheduled start time, or if we attend the address and are unable to carry out the work due to your default or absence, we may charge up to the full quoted amount.
5.5 Where you request significant changes to the booking such as date, time, address or scope of work, we will use reasonable efforts to accommodate the changes but cannot guarantee availability. Revised charges may apply.
6. Customer Property and Packing
6.1 You are responsible for adequately packing, securing and labelling your goods, unless we have agreed to provide a packing service. We recommend using strong boxes, wrapping fragile items, and sealing containers properly.
6.2 We do not accept responsibility for damage to items packed by you or a third party, unless there is clear evidence of our negligence in handling.
6.3 You must remove or secure all contents of drawers, cupboards and appliances, unless we agree otherwise. We are not liable for loss or damage to loose items left inside furniture or appliances.
6.4 We are not responsible for the disconnection or reconnection of washing machines, dishwashers, cookers or other appliances. If we assist, it is at your request and risk.
7. Prohibited and Restricted Items
7.1 We will not carry illegal goods, hazardous materials, flammable substances, explosives, gas cylinders, or any items that are prohibited by law or unsafe for transportation in a standard vehicle.
7.2 We may refuse to transport cash, jewellery, important documents, or high value items such as fine art or collectibles unless agreed in advance and appropriately insured and packed.
7.3 If we discover prohibited items among your goods, we may suspend or terminate the service immediately and you may be liable for any resulting costs, fines or legal consequences.
8. Waste, Disposal and Environmental Regulations
8.1 We are not a general waste carrier. We will only remove and dispose of items where this has been agreed as part of the service and is lawful under applicable regulations.
8.2 Any request for disposal of furniture, household items or other materials must be discussed in advance. Additional charges may apply for disposal, recycling fees or tip charges.
8.3 We will comply with relevant waste and environmental regulations. Where we remove items for disposal, they will be taken to authorised facilities only.
8.4 We do not handle or dispose of hazardous or controlled waste, including chemicals, asbestos, medical waste, fuel, paint, or similar items. You remain responsible for arranging appropriate specialist disposal.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in carrying out our services. However, our liability is subject to the limitations set out in this section.
9.2 We will not be liable for loss or damage that arises from your failure to:
a) Properly pack and protect items.
b) Provide accurate information regarding the nature, volume or value of goods.
c) Ensure safe and adequate access at collection or delivery points.
9.3 Our liability for loss of or damage to goods, whether arising from negligence or otherwise, shall be limited to the reasonable cost of repair or replacement, subject to any cap that we may specify in our booking confirmation.
9.4 We are not liable for:
a) Normal wear and tear, minor marks, or scuffs that may reasonably occur during a removal.
b) Damage to furniture or items that were already defective, unstable, or in poor condition.
d) Loss of value of items where there is no physical damage.
9.5 We will not be responsible for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, even if such losses were foreseeable.
9.6 We shall not be liable for delays, failure to perform, or damage caused by events beyond our reasonable control, including but not limited to severe weather, road closures, traffic accidents, breakdowns, public transport failures, strikes, civil unrest or acts of government.
9.7 You must inspect your goods at the time of delivery and notify us promptly of any visible damage or loss. Any claim must be made in writing within a reasonable time and supported by evidence.
10. Insurance
10.1 We maintain appropriate insurance cover suitable for a man and van and removal business operating in the UK. Details of our insurance can be provided on request.
10.2 Our insurance cover may be subject to limits, exclusions and conditions. It is your responsibility to consider whether additional or specialist insurance is appropriate for your needs, particularly for high value or fragile items.
11. Delays and Waiting Time
11.1 While we aim to work efficiently, certain factors may cause delays, including access issues, waiting for keys, or incomplete packing.
11.2 Waiting time caused by circumstances outside our control may be chargeable at our standard hourly rate or as specified in your quotation.
11.3 If a delay makes it impossible to complete the work on the scheduled day, we will discuss alternative arrangements with you. Additional charges may apply for return visits or extended hours.
12. Conduct and Safety
12.1 Our staff are expected to act professionally and treat your property with care. We expect you and anyone present at the premises to treat our staff with respect.
12.2 We reserve the right to withdraw our staff and terminate the service immediately if they encounter abusive behaviour, threats, or unsafe conditions. In such circumstances, you may still be liable for charges incurred up to that point.
13. Personal Data
13.1 We will use your personal data only for the purposes of managing your booking, carrying out the service, handling payments and dealing with any queries or complaints.
13.2 We will keep your information secure and will not sell your details to third parties. We may share necessary information with partners or subcontractors where required to deliver the service.
14. Complaints and Dispute Resolution
14.1 If you are unhappy with any aspect of our service, you should raise your concerns as soon as possible, preferably on the day so that we have an opportunity to address the issue.
14.2 If a matter cannot be resolved immediately, you may submit a written complaint providing relevant details and evidence. We will review and respond within a reasonable timeframe.
14.3 We will work with you in good faith to resolve disputes. If the matter cannot be settled amicably, either party may seek legal remedies in accordance with the governing law clause below.
15. Amendments to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.
15.2 Any variations to these Terms and Conditions must be agreed in writing. Verbal agreements or assurances that conflict with these terms will not be binding unless confirmed in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed modified to the minimum extent necessary or, if this is not possible, deleted. The remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our removal and transport services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services we provide.
By confirming a booking with Man with Van Wandsworth, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
