Privacy Policy
Man with Van Wandsworth Privacy Policy
This Privacy Policy explains how Man with Van Wandsworth collects, uses, stores and protects personal data of its customers and prospective customers. It is intended to comply with the General Data Protection Regulation and all applicable data protection laws in the United Kingdom. This Privacy Policy applies to all Man with Van Wandsworth customers and service users located in the Wandsworth area and any nearby locations that we serve.
By using our services or contacting us to request information or a quote, you acknowledge that you have read this Privacy Policy and understood how and why we process your personal data.
Personal data we collect
We only collect personal data that is necessary for providing and managing our man and van services in Wandsworth and surrounding areas. The types of personal data we may collect include:
Identification and contact details such as your name, address, service address or moving address, billing address, and general location information needed for collection and delivery.
Communication details such as your preferred method of contact and the content of messages you send to us, including any queries, feedback or complaints.
Service-related information such as the date and time of your booking, details of the locations involved in your move, access information, inventory or item descriptions, and any special instructions relating to your service.
Payment and billing information such as the amount charged, payment status and billing reference details. We do not store full payment card details when external payment processors are used.
Technical and usage information where applicable, such as information about how you found our service, basic device or browser information and any data you voluntarily provide through online forms.
How we collect personal data
We collect personal data through several channels, including:
When you contact us to request a quote, make a booking or ask a question by phone, online form or other communication method.
When we provide services to you at your property or another specified location in the Wandsworth area.
When you update your details, send feedback or make a complaint.
When we receive referrals or recommendations relating to you from third parties, where it is lawful to do so.
Purposes and lawful bases for processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes for which we use your data and the corresponding lawful bases are:
To provide our man and van services in Wandsworth, including making bookings, planning routes, carrying out moves and issuing invoices. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract.
To communicate with you about your booking, including confirming appointments, sending updates or changes to your service, and responding to your enquiries. The lawful basis is the performance of a contract and our legitimate interests in effective customer service.
To manage our business operations, including accounting, record-keeping, and managing payments, charges and fees. The lawful basis is compliance with legal obligations and our legitimate interests in running and protecting our business.
To improve our services, monitor customer satisfaction and handle complaints or disputes. The lawful basis is our legitimate interests in maintaining and developing a high-quality, reliable service.
To send you relevant information about similar services that you have used previously, where permitted by law. The lawful basis is our legitimate interests in promoting our services. You can opt out of such communications at any time.
Where we rely on consent as a lawful basis, for example for certain types of marketing communications, you will be clearly asked for your consent, and you may withdraw it at any time.
Data sharing and processors
We treat your personal data as confidential and only share it when necessary for legitimate purposes, as allowed by law. We may share your personal data with:
Service providers acting as data processors who assist us in delivering our services, such as payment processors, vehicle and route management providers, secure data storage providers and providers of customer management systems.
Professional advisers such as accountants or legal advisers, where reasonably necessary for managing our business, complying with legal obligations or defending legal claims.
Authorities, regulators or law enforcement where we are required to do so by law or where disclosure is necessary to protect our rights or the safety of others.
Any data processors we use are required to process personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws. We do not sell your personal data to third parties.
International data transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include the use of standard contractual clauses or other lawful transfer mechanisms under data protection law.
Data retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, customer and booking records are retained for a period that allows us to handle queries, disputes or insurance matters relating to the services we have provided. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Where we rely on your consent for processing, such as certain marketing activities, we will retain the relevant personal data only for as long as your consent remains in place or until you opt out or withdraw that consent.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain legal conditions and limitations, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you, together with certain details about how we use it.
Request correction of inaccurate or incomplete personal data that we hold about you.
Request erasure of your personal data where it is no longer needed for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis exists, or where you have objected to processing and there are no overriding legitimate grounds to continue.
Request restriction of processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.
Object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds to continue.
Object to the use of your personal data for direct marketing purposes and withdraw any marketing consent you have previously given.
Request the transfer of your personal data to you or to another organisation where technically feasible and where the law requires this right to be provided.
Exercising your rights
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the contact details published on our main service information. In order to protect your privacy, we may need to verify your identity before responding to certain requests.
We aim to respond to all valid requests within one month. In some cases, particularly where your request is complex or you have made a number of requests, it may take us longer, in which case we will keep you informed of progress.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those staff, contractors and service providers who need it for legitimate business purposes and ensuring that they are subject to confidentiality obligations.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. Any changes will be published in the latest version of this Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we process your personal data.
Your continued use of our services after any changes to this Privacy Policy will be taken as your acknowledgment of the updated terms to the extent permitted by law.
