Terms and Conditions for Man With Van Wandsworth Services

These Terms and Conditions set out the basis on which Man With Van Wandsworth provides removal, transport, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any man and van service, as they explain the rights and responsibilities of both parties, including the booking process, payment terms, cancellation rules, liability limits, waste handling obligations, and the law that governs the agreement.

This document applies to all domestic and commercial jobs carried out under the name Wandsworth man with a van, whether the work involves single-item transport, part-load removals, full property moves, furniture delivery, or other agreed carrying services. It also applies where additional tasks are requested, such as loading assistance, unloading, basic dismantling, or collection and delivery of household or office items. Any variation to these terms must be agreed in writing before the job begins.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the man with van Wandsworth service. References to “you” and “your” mean the customer or the person placing the booking. The headings in this document are for convenience only and do not affect interpretation. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force so far as permitted by law.

1. Booking Process

Bookings may be requested by telephone, email, online form, or any other communication channel made available by us from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or booking fee requested. We may ask for information needed to assess the work, including the collection and delivery addresses, access conditions, item descriptions, dates, preferred time slots, parking arrangements, and whether any special handling is needed. Providing accurate information is essential because quotations and scheduling are based on the details supplied.

Once a quote has been issued, it remains valid for a stated period, or if no period is stated, for a reasonable time only. Acceptance of a quotation does not guarantee availability until the job has been confirmed by us. We reserve the right to decline a booking where the requested service is outside our scope, unsafe, unlawful, or operationally impractical. A confirmed booking may be subject to changes if access, item quantity, or other circumstances differ materially from the information provided at the time of booking.

2. Service Scope and Customer Responsibilities

The scope of work will be as described in the booking confirmation or quotation. Unless expressly agreed, the service does not include packing, specialist handling, storage, insurance for goods in transit beyond any minimum legal requirement, or the movement of prohibited or hazardous items. The customer must ensure that all items are ready for collection at the agreed time and that the premises and access routes are safe and suitable for the work. This includes ensuring that lifts, stairways, parking access, and loading areas can be used legally and safely.

The customer is responsible for making sure that items are properly prepared for transport and that any delicate, valuable, or fragile goods are adequately protected. Where we assist with loading or unloading, the customer accepts that this assistance is provided on the basis of the information supplied and the condition of the goods presented. We may refuse to move items that are damaged, unsafe to handle, excessively heavy without notice, or likely to cause injury or property damage. If the customer is absent, the nominated person at the collection or delivery point is treated as acting on the customer’s behalf.

It is the customer’s responsibility to obtain any permissions, permits, access passes, or parking arrangements necessary for the job. If delays arise because access is blocked, parking is unavailable, the customer is unavailable, or information was inaccurate, we may charge for waiting time, return journeys, extra labour, or rebooking. If the job cannot be completed because of these issues, the service may be treated as cancelled by the customer and cancellation charges may apply.

3. Pricing and Payments

Prices may be provided as fixed quotes, hourly rates, or estimated charges, depending on the nature of the service. Any quotation is based on the information supplied and may change if the actual work differs from what was described. This may include additional items, extended waiting, multiple trips, stair carries, difficult access, extra labour, out-of-hours work, or disposal costs not originally included. We will explain any significant change in price where reasonably practicable before additional charges are incurred.

Unless otherwise agreed in writing, payment is due on completion of the service or before unloading, at our discretion. We may require a deposit, booking fee, or advance payment to secure the booking. Accepted payment methods may vary and will be confirmed at the time of booking. If payment is not received in full when due, we reserve the right to retain goods lawfully where permitted, suspend future services, recover costs, and charge statutory interest or fees to the extent allowed under applicable law.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer is responsible for any bank charges, failed payment fees, or costs arising from chargebacks that are not made in good faith. Where a booking is made for a business customer, the person placing the order confirms that they have authority to bind that business to payment. Promotional prices or discounts apply only where expressly stated and may be withdrawn at any time without affecting already confirmed bookings.

4. Cancellations, Rescheduling, and Delays

The customer may request cancellation or rescheduling by notifying us as soon as possible. Cancellations made within a reasonable period before the job may be subject to an administration charge, and late cancellations may incur a larger fee to cover lost time, allocated vehicle use, and staffing costs. Where a booking is cancelled after we have arrived at the collection point, or if we are unable to proceed because the customer is not present or the property is inaccessible, a minimum call-out charge may apply. Any deposit paid may be retained to the extent necessary to cover our losses.

We may cancel or postpone a booking if weather conditions, traffic disruption, vehicle issues, staff illness, safety concerns, or other events beyond our reasonable control make performance impractical or unsafe. In such cases, we will take reasonable steps to offer an alternative time or date. We are not liable for losses arising from delays or cancellations caused by events outside our control, provided we act reasonably and keep the customer informed where possible. Time slots are estimates unless a strict arrival window has been expressly agreed in writing.

If the customer asks to change the scope of the job on the day, we may agree to the change at our discretion and may revise the price accordingly. Where a booking is rescheduled, the original quote may no longer apply if costs, availability, or requirements have materially changed. Repeated cancellations, false booking details, or failure to cooperate with reasonable scheduling arrangements may lead us to refuse future services.

5. Liability and Insurance

We will use reasonable skill and care in performing the service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by the customer’s own actions, inadequate packing, inherent defects in goods, pre-existing damage, or the failure of the customer to disclose special handling needs. The customer must notify us of any item requiring extra care, such as glass, artwork, antiques, electronics, confidential materials, or bulky goods with unusual dimensions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, business interruption, or emotional distress. If we are found liable for damage to goods, our liability will normally be limited to the reasonable repair cost, replacement value, or the amount recoverable under any relevant insurance, whichever is lower and subject to proof.

The customer is advised to arrange appropriate insurance for valuable or fragile items, particularly where goods are irreplaceable or of exceptional value. We do not guarantee that every item can be handled without risk, and certain goods may require specialist movers, packing materials, or transport conditions. If the customer requests that we move an item despite being warned of risk, the decision remains at the customer’s discretion, and we may require the customer to sign an acknowledgement of that risk before proceeding.

6. Waste, Disposal, and Environmental Compliance

Where the service includes removal of unwanted items, rubbish, or clearance waste, the customer must tell us in advance exactly what is to be collected. We only handle waste lawfully and in accordance with applicable UK waste regulations. The customer must not present hazardous, clinical, chemical, explosive, pressurised, or otherwise regulated waste unless we have expressly agreed in writing that we are licensed and equipped to collect it. We may refuse to transport any item that appears unsafe, contaminated, or prohibited by law.

The customer remains responsible for ensuring that any waste presented for collection is genuine household, commercial, or bulky waste that can lawfully be transferred. Where required, we may ask for details needed to comply with waste transfer duties, including descriptions of the materials and the source of the waste. We may retain records, notes, or receipts as part of compliance with environmental and waste handling obligations. If a customer misdescribes waste or includes unlawful materials without disclosure, the customer will be responsible for resulting losses, penalties, disposal costs, and any regulatory issues arising.

We reserve the right to reject items that we reasonably believe are fly-tipped, stolen, illegal to transport, or not suitable for collection under the agreed service. Any charges arising from contamination, special disposal, or refusal by a licensed waste facility due to inaccurate customer information may be passed to the customer. The customer must not ask us to dump, abandon, burn, or otherwise dispose of waste illegally. Any request of that nature will be treated as a material breach of contract and may be reported to the relevant authorities where appropriate.

7. Conduct, Access, and Safe Working Conditions

Both parties must act respectfully and cooperate to ensure the service can be completed safely and efficiently. We may stop work if the premises are unsafe, if there is aggressive behaviour, if legal access is denied, or if conditions present a risk to people, vehicles, or property. The customer must keep children, pets, and bystanders away from the working area where necessary and must disclose any known hazards such as broken steps, unstable flooring, narrow access, or structural issues.

We may use subcontractors or additional personnel to complete a booking, provided the service remains consistent with the agreed scope. Any such persons will be engaged to perform the work under equivalent standards of care. The customer must not interfere with the loading process, give conflicting instructions to staff, or instruct us to exceed safe lifting practices. If the customer requests an action that we reasonably believe is unsafe, unlawful, or likely to cause damage, we may refuse without liability.

If access conditions differ from what was described, we may adjust the service, charge extra where appropriate, or reschedule. Examples include no parking, excessive walking distance, lift failure, restricted building access, or items located in hard-to-reach areas. We are entitled to make reasonable operational decisions in the interests of safety, time management, and lawful conduct. Any refusal to proceed on safety grounds will not be treated as a breach by us.

8. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law permits otherwise. If the customer is located elsewhere in the United Kingdom, these terms still apply to the fullest extent permitted by the relevant laws of the jurisdiction in which the service is performed or enforced.

Failure by us to enforce any right or provision at any time will not be treated as a waiver of that right or provision. Any notice relating to the booking or the service may be given by the communication method used for the original booking unless another method has been agreed. These terms may be updated from time to time, but the version in force at the time of booking will apply to that service unless a change is required by law.

9. Acceptance of Terms

By confirming a booking with Man With Van Wandsworth, the customer acknowledges that they have read, understood, and agreed to these terms. The customer also confirms that they are authorised to make the booking on behalf of all persons or businesses connected with the job and that the information provided is true, complete, and accurate to the best of their knowledge. Any silence, continued use of the service, or instruction to proceed after these terms are made available will be treated as acceptance.